gjenmi offers free shipping on orders $75+ shipped within the continental US. Standard rates apply for orders shipped to Alaska and Hawaii. 

Please allow up to one business day for order processing. All of our pieces are handmade with love and require 8-12 business days for production before shipment. Production times may be extended during busy seasons or periods of high order volume.

Orders ship Monday through Friday via UPS Ground (1-5 business days) or USPS Priority (2-3 business days), with Signature Required. Transit times are estimates and are not included in the production timeframe.

If you need your order sooner, expedited production and shipping options may be available for an additional fee. Please see our Rush Services section below for details.

Ready to Ship styles are in stock and typically ship within one business day of order processing.  Shop the Ready to Ship Collection

Please note that orders ship once all items are ready. To qualify for Ready To Ship fulfillment, all items in your order must be from our Ready To Ship Collection.

Need your order sooner? We offer expedited production and shipping for select orders, subject to studio availability.

• Priority Production (3–4 business days): $50
• Rush Production (1–2 business days): $100
• Same-Day Production (when available): Starting at $150
• Next-Day Shipping (where available): $40

Learn More About Rush Services

gjenmi is not responsible for any lost, stolen or damaged packages once in transit or marked as "delivered" by the courier. Please contact the courier for resolution. If Route Package Protection was purchased, you may file a claim here. 

We highly recommend selecting a delivery address that is secure (signature is required for all orders). Shipping insurance is available through Route Package Protection.

Return/exchange requests for eligible items can be made within 7 days of delivery. All merchandise must be returned in its original condition with packaging. Used merchandise cannot be returned unless defective. Return/exchange shipping costs are the responsibility of the customer.

Select items are final sale and not eligible for return or exchange. Please refer to the Final Sale section below for more information. All discounted items are final sale.

Refunds will be made in the form of the original payment. Shipping, Route Package Protection, and rush service fees are non-refundable. Any applicable restocking fees will be deducted from your merchandise total. Please allow 5-7 business days for the refund to post to your account. 

To request a return, use the form below to email us and we will review and reply with further instructions. All returns must have prior approval from gjenmi to be processed.

The following items are final sale and not eligible for return or exchange:

• Body Jewelry
• Bezel Flower Collection
• One of a Kind (OOAK)
• Special Order & Custom - including special requested sizes/stones/gems, added charms, repairs/resizing services
• Add-On Chains
• 637 Chains
• Gjenmi Merch 
• Non-Gjenmi items - Wilde House Paper, Wool Project
• Gift Cards
• Sale/Discounted Items - any discounted items including Gjenmi Pairs (Stacks), items purchased during sales, with a discount code or promotional gift card; any item from the sale section including samples

Additional store information and policies can be found on our FAQ page.